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DPP- Customer Service Fundamentals
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| General Description |
This course is designed to provide customer service delivery personnel with an overview of customer service techniques and methods for providing quality service. Topics to be covered include the benefits of superior service, communication styles, level of customer expectations, the Customer Service Cycle and Recovery. |
| Class Information |
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| Class Description |
This course is designed to provide customer service delivery personnel with an overview of customer service techniques and methods for providing quality service. Topics to be covered include the benefits of superior service, communication styles, level of customer expectations, the Customer Service Cycle and Recovery. 9:00am - 3:00pm |
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30 seats of 30 total student seats are occupied for this class. |