|
CS- Customer Service
|
| General Description |
Participants will learn how to diffuse hostile and agitated individuals. Strategies will be included for handling these individuals in varying situations. This class will also include a historical component, as well as current trends in the administrative field, with a special emphasis placed on telephone and email etiquette. |
| Class Information |
|
| Class Description |
THIS CLASS HAS BEEN CANCELED!! A notification was sent to students on 5/21/14. |
|
3 seats of 3 total student seats are occupied for this class. |