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CS- Customer Service
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| General Description |
Participants will learn how to diffuse hostile and agitated individuals. Strategies will be included for handling these individuals in varying situations. This class will also include a historical component, as well as current trends in the administrative field, with a special emphasis placed on telephone and email etiquette. |
| Class Information |
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| Class Description |
Harford Community College – Edgewood Hall 401 Thomas Run Road Bel Air, MD 21015 Campus Map http://www.harford.edu/about/campus-tours-and-events/directions.aspx |
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28 seats of 30 total student seats are occupied for this class. |