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CS- Customer Service
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| General Description |
Participants will learn how to diffuse hostile and agitated individuals. Strategies will be included for handling these individuals in varying situations. This class will also include a historical component, as well as current trends in the administrative field, with a special emphasis placed on telephone and email etiquette. |
| Class Information |
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| Class Description |
Jeffrey A. Wroten Memorial Training Complex Roxbury Correctional Institution 18701 Roxbury Road (Training center is located on Wroten Way) Hagerstown, MD 21746 http://www.dpscs.state.md.us/locations/rci.shtml |
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23 seats of 30 total student seats are occupied for this class. |