|
DPP- Customer Service
|
| General Description |
Participants will learn how to diffuse hostile and agitated individuals. Strategies will be included for handling these individuals in varying situations. This class will also include a historical component, as well as current trends in the administrative field, with a special emphasis placed on telephone and email etiquette. |
| Class Information |
|
| Class Description |
9:00am - 4:00pm Participants will learn how to diffuse hostile and agitated individuals. Strategies will be included for handling these individuals in varying situations. This class will also include a historical component, as well as current trends in the administrative field, with a special emphasis placed on telephone and email etiquette. OPEN TO ALL STAFF, RECOMMENDED FOR SUPPORT STAFF/INTAKE. |
|
29 seats of 35 total student seats are occupied for this class. |