DPP- Conflict Resolution: Getting Along in Workplace

9:00am - 4:00pm

This course is designed to increase the awareness of how our attitudes and actions impact others. Participants will also explore coping strategies for dealing with difficult people and difficult situations, and learn some techniques for managing and dealing with anger.

Audience: All Staff

Location: CCBC- Hunt Valley
Dates of Class: 11/02/2011 - 11/02/2011
Approval Number: C10793
Approved Hours: 6
Price: 0.00

9:00am - 4:00pm This course will give you a better understanding of what conflict is, common resolution styles, the role of communication in resolving challenges and discussion of techniques to reduce conflict. The course delivery combines lecture, small group discussions and self assessment activities.