LDI- Customer Service

LDI- Customer Service

General Description

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers, and balancing organization and customer interests.

Class Information

Location: PSETC Sykesville
Dates of Class: 03/31/2025 - 03/31/2025
Approval Number: P45225
Approved Hours: 6
Price: 30.00

Class Description

Moved from 10/15 as of 10/17 after cancellation on 10/10.

8:30am-4:00pm
$30 for client agencies (Includes DPSCS) / $50 for non-client agencies
Program Approval Information P45225 / C17843

Please note that each LDI program is limited to 5 students per agency. If you wish to place additional names on a waitlist in case the cap is lifted, please contact Katie.Johnson@maryland.gov

10 seats of 35 total student seats are occupied for this class.

Please contact your agency training coordinator to register for this class.

Future Class Dates

There are currently no future classes of this type available for enrollment