This course will instruct agents in defining conflict, recognizing conflict resolution styles, understanding the role of communication in conflict resolution and provide steps for reducing conflict.
This program will be held via the GoToWebinar platform. Access to the internet for the full duration of the webinar is required; however, a microphone & camera are not necessary. Access information and instructions will be sent within 3-business days of the course start date. This information will only be sent to enrolled students, and should never be shared. Students not on the roster will NOT be admitted into the webinar.