This course will teach DPSCS Supervisors the difference between Supervisor counseling vs. Supervisor recommending formal disciplinary action based on agency policy, philosophy and practice. Also DPSCS Supervisors will be able to recommend or impose a disciplinary action in compliance with Departmental policies. The basic steps that are required to investigate a complaint of employee behavior will be reviewed. Lastly, the course will review the role of the supervisor in addressing stress and the impact that the supervisor’s response has on the employee and agency.