LDI- Managing Conflict and Confrontation

This course is designed to enable the student to learn the skills for effectively resolving conflict and confrontation in the workplace. This course examines a variety of resolution styles and negotiation techniques to plan and resolve interpersonal conflict with co-workers and staff. Topics to be covered include resolution and management styles, negotiation skills and techniques, causes and effects of conflict, and benefits of conflict management.

Location: PSETC Sykesville
Dates of Class: 05/10/2022 - 05/10/2022
Approval Number: Pending
Approved Hours: 6
Price: 25.00

This course will be held in a HYBRID format. Attendees should register for either the in-person program or virtual option.

8:30am-4:00pm
$25 for client agencies (Includes DPSCS) / $50 for non-client agencies
Program Approval Information P45674 / C18024

This roster is for in-person attendees.