LDI- Managing Conflict and Confrontation

This course is designed to enable the student to learn the skills for effectively resolving conflict and confrontation in the workplace. This course examines a variety of resolution styles and negotiation techniques to plan and resolve interpersonal conflict with co-workers and staff. Topics to be covered include resolution and management styles, negotiation skills and techniques, causes and effects of conflict, and benefits of conflict management.

Location: Virtual
Dates of Class: 06/23/2021 - 06/23/2021
Approval Number: P45031
Approved Hours: 7
Price: 25.00

This program will be held in an ONLINE FORMAT. Be sure to FULLY READ the list of requirements before enrolling. Online Requirements for Virtual Training

8:30am-4:30pm
$25 for client agencies (Includes DPSCS) / $50 for non-client agencies
Program Approval Information P45031 / C17770