LDI- Customer Service


General Description
This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers and balancing organization and customer interests.
Class Information

Location: PSETC Sykesville
Dates of Class: 01/25/2019 - 01/25/2019
Approval Number: P28633
Approved Hours: 6
Price: 25.00

Class Description
9:00 AM - 4:00 PM
$25.00 for Client Agencies / $50.00 for Non-Client Agencies **(DPSCS PERSONNEL = $25)

32 seats of 35 total student seats are occupied for this class.

Please contact your agency training coordinator to register for this class.

Future Class Dates
There are currently no future classes of this type available for enrollment

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