LDI- Customer Service

 

General Description
9:00am - 4:00pm

This course is designed to enable public safety practitioners to learn to deal directly with customers. The course will examine a methodology for handling customer objections and the skills required to provide solutions to service issues and problems with upset individuals. Topics to be covered include types of difficult customers, assessing customer discontent, strategies for dealing with upset customers. and balancing organization and customer interests.

$25.00 for Client Agencies / $50.00 for Non-Client Agencies.

**(DPSCS PERSONNEL = $25)

P28633 & C14834
Class Information

Location: PSETC Sykesville
Dates of Class: 03/31/2017 - 03/31/2017
Approval Number: P28633
Approved Hours: 6
Price: 25.00

Class Description

Class Cut Off Date: 3/28/2017
Class Run Date: 3/31/2017

32 seats of 35 total student seats are occupied for this class.

Please contact your agency training coordinator to register for this class.


Future Class Dates
11/03/2017 - 11/03/2017
01/22/2018 - 01/22/2018



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